Dealing with difficult people.

• Ngôn ngữ: eng
• ISBN-13: 978-1633696082
• Ký hiệu phân loại: 658.3045 Personnel management (Human resource management)
• Thông tin xuất bản: Boston, Massachusetts : Harvard Business Review Press, 2018
• Mô tả vật lý: viii, 141 pages ; , 18 cm
• Bộ sưu tập: Khoa học ứng dụng
• ID: 145285
• Chủ đề: 1. Conflict management; 2. Emotional intelligence; 3. Problem employees; 4. Problem solving; 5. Work--Psychological aspects

Tóm tắt

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.-- Provided by publisher