Barriers to effective communication in UAE community pharmacies: general public perspectives on enhancing patient-pharmacist interaction and policy development.

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Tác giả: Ahmad Al-Azayzih, Sayer Al-Azzam, Mamoon A Aldeyab, Monia H Aljumah, Khalid A Al-Kubaisi, Mohammad A Y Alqudah, Karem H Alzoubi, Faris El-Dahiyat, Hisham E Hasan, Anan Jarab, Feras Jirjees, Zelal Kharaba, Sara Meer, Dania Rahhal

Ngôn ngữ: eng

Ký hiệu phân loại: 627.12 Rivers and streams

Thông tin xuất bản: England : Journal of pharmaceutical policy and practice , 2025

Mô tả vật lý:

Bộ sưu tập: NCBI

ID: 171914

BACKGROUND: Community pharmacies serve as accessible points of care, offering essential services such as medication dispensing, health consultations, vaccinations, and chronic disease management, thereby playing a critical role in the healthcare system. This study aims to identify and evaluate the factors that obstruct general public-pharmacist interactions, providing insights to enhance pharmacy environments. METHODS: A total of 406 general publics were surveyed using a validated questionnaire. Statistical analysis was performed with categorical variables presented as frequencies and percentages, and continuous variables as medians with 95% confidence intervals. Binary regression models were used to explore the relationships between sociodemographic characteristics and communication barriers, with a significance level set at RESULTS: The primary reasons for pharmacy visits were collecting prescription medications (61.58%) and purchasing OTC products (55.17%), while health screenings were less common (9.11%). Barriers to effective communication included crowded environments (61.58%), limited counseling time (45.81%), and lack of privacy (45.07%). Binary logistic regression revealed that participants who visited the pharmacy weekly were 5.5 times more likely to experience high environmental barriers (OR: 5.502, CONCLUSION: Effective communication is crucial in community pharmacies for high-quality healthcare. This study identifies key barriers in the UAE and offers insights into targeted interventions to improve communication and public satisfaction.
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