Why AI Monitoring Faces Resistance and What Healthcare Organizations Can Do About It: An Emotion-Based Perspective.

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Tác giả: Lan Cao, Eun Hee Park, Balasubramaniam Ramesh, Karl Werder

Ngôn ngữ: eng

Ký hiệu phân loại: 368.062 Risks to tangible property

Thông tin xuất bản: Canada : Journal of medical Internet research , 2025

Mô tả vật lý:

Bộ sưu tập: NCBI

ID: 177760

Continuous monitoring of patients' health facilitated by artificial intelligence (AI) has enhanced the quality of health care, that is, the ability to access effective care. However, AI monitoring often encounters resistance to adoption by decision makers. Healthcare organizations frequently assume that the resistance stems from patients' rational evaluation of the technology's costs and benefits. Recent research challenges this assumption and suggests that the resistance to AI monitoring is influenced by the emotional experiences of patients and their surrogate decision makers. We develop a framework from an emotional perspective, provide important implications for healthcare organizations, and offer recommendations to help reduce resistance to AI monitoring.
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