Comment: 36pages, 22tables, 21FigureThis study aims to identify the differences in SAPA user interest due to each route, traffic volumes, and after COVID-19 by the daily feedback from them and to help develop SAPA plans. Food was the most common opinion. However, for the route, some showed interest in other options. For the traffic volume, the difference of interest was also shown in some heavy traffic areas, On the other hand, the changes in customer needs after the COVID-19 disaster were less changed.