Comment: 11 pages
Accepted at KDD 2022Managing discount promotional events ("markdown") is a significant part of running an e-commerce business, and inefficiencies here can significantly hamper a retailer's profitability. Traditional approaches for tackling this problem rely heavily on price elasticity modelling. However, the partial information nature of price elasticity modelling, together with the non-negotiable responsibility for protecting profitability, mean that machine learning practitioners must often go through great lengths to define strategies for measuring offline model quality. In the face of this, many retailers fall back on rule-based methods, thus forgoing significant gains in profitability that can be captured by machine learning. In this paper, we introduce two novel end-to-end markdown management systems for optimising markdown at different stages of a retailer's journey. The first system, "Ithax", enacts a rational supply-side pricing strategy without demand estimation, and can be usefully deployed as a "cold start" solution to collect markdown data while maintaining revenue control. The second system, "Promotheus", presents a full framework for markdown optimization with price elasticity. We describe in detail the specific modelling and validation procedures that, within our experience, have been crucial to building a system that performs robustly in the real world. Both markdown systems achieve superior profitability compared to decisions made by our experienced operations teams in a controlled online test, with improvements of 86% (Promotheus) and 79% (Ithax) relative to manual strategies. These systems have been deployed to manage markdown at ASOS.com, and both systems can be fruitfully deployed for price optimization across a wide variety of retail e-commerce settings.