Tunisia: Problem-Driven and Adaptive Approach for Citizen-Centric Service Delivery

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Tác giả:

Ngôn ngữ: eng

Ký hiệu phân loại: 320.96 Political science (Politics and government)

Thông tin xuất bản: Washington, DC: World Bank, 2024

Mô tả vật lý:

Bộ sưu tập: Tài liệu truy cập mở

ID: 231467

The document collection focuses on GovTech case studies and equitable growth, finance, and institutions. It emphasizes citizen-centric public services that are universally accessible and supported by the GovTech Global Partnership. One of the case studies highlighted in the collection is a project that supports a government in providing equitable access to quality social protection and education services through a GovTech approach. The project aims to place the citizen at the center of the reform process and combines public sector innovations, change management, and digital technologies. The document also discusses the project's adaptive approach to rapidly respond to the immediate needs of the government, particularly in the context of the COVID-19 pandemic, and the lessons learned from this problem-driven and iterative approach.
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