Sự hài lòng của người nhà người bệnh với hoạt động chăm sóc tại khoa Hồi sức Tích cực Bệnh viện Hữu Nghị Việt Đức=The satisfaction of the patient's family with the care activities in the intensive care unit at Viet Duc Hospital

0 Người đánh giá. Xếp hạng trung bình 0

Tác giả: Đức Thưởng Hồ, Thị Huệ Lê, Thị Quỳnh Mai Nguyễn

Ngôn ngữ: vie

Ký hiệu phân loại:

Thông tin xuất bản: Tạp chí Y học Việt Nam (Tổng hội Y học Việt Nam), 2024

Mô tả vật lý: tr.247-256

Bộ sưu tập: Metadata

ID: 242183

Thêm vào giỏ

Đánh giá sự hài lòng của người nhà người bệnh với hoạt động chăm sóc để đưa ra các biện pháp can thiệp hỗ trợ người bệnh tốt hơn, đảm bảo dịch vụ chăm sóc được cung cấp đáp ứng nhu cầu của cả người bệnh và người nhà người bệnh. Đối tượng và phương pháp nghiên cứu: Nghiên cứu mô tả cắt ngang trên 202 người nhà người bệnh được phát vấn bằng bộ câu hỏi Family Satisfaction with Care in the Intensive Care Unit tại khoa Hồi sức tích cực 2 bệnh viện hữu nghị Việt Đức từ tháng 04 đến tháng 12 năm 2023. Kết quả: Về các thực hiện chăm sóc của nhân viên y tế: tỷ lệ hài lòng của người nhà người bệnh là 96,25%, bình thường là 3,75%. Về ứng xử của nhân viên y tế: tỷ lệ hài lòng của người nhà người bệnh là 96,3%, bình thường là 3,7%, không hài lòng là 0,12%. Về kỹ năng và giao tiếp của nhân viên y tế: tỷ lệ hài lòng là 97,25%, bình thường là 2,5%, không hài lòng là 0,25%. Về phòng chờ và phòng bệnh tại khoa Hồi sức tích cực 2: tỷ lệ hài lòng là 93,05%, bình thường là 5,83%, không hài lòng là 1,12%. Về việc trao đổi thông tin liên quan đến người bệnh: tỷ lệ hài lòng là 96,4%, bình thường là 3,6%. Về quá trình đưa ra quyết định liên quan đến người bệnh: tỷ lệ hài lòng là 81,8%, bình thường là 16,83%, không hài lòng là 1,37%. Kết luận: Tỷ lệ hài lòng chung của người nhà người bệnh với hoạt động chăm sóc là 93,5%. Trong đó, rất hài lòng là 62,43%, hài lòng là 31,07%, bình thường là 6,03%, tỷ lệ không hài lòng và rất không hài lòng 0,47%.To evaluate the satisfaction of family members of patients with the care activities to provide interventions to better support patients, ensuring care services provided meet the needs of both patients and family members of patients. Subjects and research method: A crosssectional descriptive study on 202 family members of patients using the Family Satisfaction with Care in the Intensive Care Unit questionnaire in Intensive care unit 2 at Viet Duc Hospital from April to December 2023. Results: Regarding the healthcare activities of medical staff: the satisfaction rate of family members of patients was 96.25%, normal was 3.75%. Regarding the behavior of medical staff: the satisfaction rate of family members of patients was 96.3%, normal was 3.7%, dissatisfaction was 0.12%. Regarding the skills and communication of medical staff: the satisfaction rate was 97.25%, normal was 2.5%, dissatisfaction was 0.25%. Regarding the waiting and ward conditions at Intensive care unit 2: the satisfaction rate was 93.05%, normal was 5.83%, dissatisfaction was 1.12%. Regarding the exchange of patient-related information: the satisfaction rate was 96.4%, normal was 3.6%. Regarding the decisionmaking process related to patients: the satisfaction rate was 81.8%, normal was 16.83%, dissatisfaction was 1.37%. Conclusion: The overall satisfaction rate of family members of patients with the care activities was 93.5%. Specifically, very satisfaction was 62.43%, satisfaction was 31.07%, normal was 6.03%, and the dissatisfaction and very dissatisfaction rates were 0.47%.

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