Hiệu quả công việc của nhân viên ngành logistics dưới tác động của lãnh đạo chuyển hóa: Nhận diện hành vi tích cực=Work performance of employees’ logistics industry under the influence of transformational leadership: Identifying positive behaviors

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Tác giả: Hiền Nguyễn Thị Thu, Sương Huỳnh Thị Thu

Ngôn ngữ: vie

Ký hiệu phân loại:

Thông tin xuất bản: Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh, 2024

Mô tả vật lý: tr.2025-03-18

Bộ sưu tập: Metadata

ID: 251722

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Nghiên cứu này nhằm khám phá mối quan hệ của các nhân tố lãnh đạo chuyển hóa đến hiệu quả công việc nhờ ảnh hưởng của các hành vi tích cực gồm gắn kết, hài lòng và sáng tạo của nhân viên. Vận dụng lý thuyết lãnh đạo chuyển hóa, trao đổi xã hội và sự tự chủ, nghiên cứu được thực hiện bằng phần mềm SmartPLS4, với 355 quan sát gồm nhân viên kinh doanh tại các doanh nghiệp Logistics kho bãi và giao nhận Thành phố Hồ Chí Minh. Bằng chứng cho thấy thừa hưởng ưu việt của lãnh đạo chuyển hóa đã nuôi dưỡng các hành vi tích cực của nhân viên
và chính các nhân tố gồm sự hài lòng, gắn kết và sáng tạo của nhân viên giúp thúc đẩy hiệu quả công việc. Các hành vi tích cực trong nghiên cứu này đóng vai trò trung gian truyền tải tác động từ lãnh đạo chuyển hóa đến hiệu quả công việc với hiệu ứng trung gian một phần, cụ thể là hiệu ứng bổ sung. Từ kết quả nghiên cứu giúp nhà quản trị nhận thức toàn diện về vai trò của lãnh đạo chuyển hóa thúc đẩy sự sáng tạo, hài lòng công việc và gắn kết công việc, từ đó, cải thiện hiệu quả công việc của nhân viên trong bối cảnh ngành Logistics vẫn chịu tác động của suy thoái toàn cầu.This study aims to explore the relationship between transformational leadership and work performance through the influence of positive behaviors, including work engagement, job satisfaction, and employee creativity. Based on transformational leadership, social exchange, and self-determination theory, this study was conducted using SmartPLS4, with 355 samples, including sales staff at Logistics businesses, warehousing, and forwarding in Ho Chi Minh City. Evidence shows that the superiority of transformational leadership fosters positive employee behaviors, and it is the factors of employees’ job satisfaction, work engagement, and creativity that drive work performance. Positive behaviors in this study played a mediating role in transmitting the impact of transformational leadership to job performance with a partial mediating effect, specifically the complementary mediation effect. From the results, managers gain a comprehensive awareness of the role of transformative leadership in promoting creativity, job satisfaction, and work engagement, thereby improving the employees’ work performance in a context where the logistics industry is still affected by the global recession.

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