Ảnh hưởng của sự chèn ép và sự hoài nghi đến ý định nghỉ việc trong các tổ chức thuộc lĩnh vực nhà hàng - khách sạn tại Việt Nam=The effects of mobbing and organizational cynicism on turnover intention: Evidence from the hospitality organizations in Vietnam

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Tác giả: Trần Minh Duy, Ngô Linh Ly

Ngôn ngữ: vie

Ký hiệu phân loại:

Thông tin xuất bản: Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh, 2024

Mô tả vật lý: tr.79-93

Bộ sưu tập: Metadata

ID: 251966

Thêm vào giỏ

After the Covid-19 pandemic, the hospitality industry suffered significant human resource losses, and the issue of maintaining human resources to recover and develop became a challenge for these organizations. Mobbing and organizational cynicism have received much attention recently due to their adverse effects but have not received much attention in Vietnam. This study was conducted with a sample of 400 workers working in the hospitality sector in three cities in Vietnam. The hypotheses were tested using Structural Equation Modeling (SEM). The results of this study revealed that mobbing causes many negative consequences, most of which are employee turnover intention. In addition, organizational cynicism has a similar effect and exhibits mediating roles that strengthen the undesirable elements of the organizations. Since then, this study not only contributes to the theoretical framework but also proposes some management implications, which are that organizations should have solutions to limit mobbing at work and reduce organizational cynicism.Ngành nhà hàng - khách sạn sau đại dịch Covid-19 chịu nhiều thiệt hại đáng kể về nhân lực và bài toán duy trì nguồn nhân lực để phục hồi và phát triển đã trở thành thách thức cho các doanh nghiệp này. Sự chèn ép và sự hoài nghi trong tổ chức là một khái niệm nhận được nhiều quan tâm gần đây nhưng chưa được lưu tâm nhiều tại Việt Nam. Nghiên cứu này được thực hiện với mẫu khảo sát là 400 người lao động đang làm việc trong lĩnh vực nhà hàng - khách sạn tại 03 thành phố của Việt Nam. Các giả thuyết được kiểm định bằng mô hình cấu trúc tuyến tính SEM. Kết quả nghiên cứu cho thấy sự chèn ép trong công việc gây ra nhiều hậu quả tiêu cực và phải kể đến đầu tiên là ý định thôi việc của người lao động. Ngoài ra, sự hoài nghi đối với tổ chức cũng có tác động tương tự và còn thể hiện các vai trò trung gian làm tăng cường các yếu tố không mong muốn của tổ chức. Từ đó, nghiên cứu này không những đóng góp về mặt học thuật mà còn đề xuất một số hàm ý quản trị, đó là các tổ chức nên có giải pháp để hạn chế sự chèn ép trong công việc và giảm sự hoài nghi của người lao động.

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