Integrating Quality and Risk Management in Logistics

• Tác giả: Marieta Stefanova
• Ngôn ngữ: eng
• ISBN-13: 978-1803565330
• ISBN-13: 978-1803565347
• ISBN-13: 978-1803565354
• ISBN: intechopen.103050
• Ký hiệu phân loại: 658.5 Management of production
• Thông tin xuất bản: London, UK : IntechOpen, 2022
• Mô tả vật lý: 1 electronic resource (122 p.)
• Bộ sưu tập: Tài liệu truy cập mở
• ID: 270020
• Chủ đề: 1. Purchasing & supply management

Tóm tắt

This book focuses on the integration of quality and risk management in logistics. It examines theoretical and practical guidelines and addresses the main risks of non-compliance with the customer and legislative requirements that arise in a constantly changing external environment.
- Chapter s discuss changes in quality and risk management in logistics, research methodologies, and the risks of non-conforming services. The book also includes a Logistics Services Satisfaction Survey. The analyses presented give us a reason to believe that the development of a systematic approach, including both satisfaction analysis and risk factor analysis, may be sufficient grounds for initiating improvements in customer service.