Citizen-Centric Service Delivery and Renewing the Social Contract

• Ngôn ngữ: eng
• Ký hiệu phân loại: 174.93 Occupational ethics
• Thông tin xuất bản: Washington, DC: World Bank, 2024
• Bộ sưu tập: Tài liệu truy cập mở
• ID: 293405
• Chủ đề: 1. PUBLIC SECTOR CUMULATIVE IMPACT ASSESSMENT; 2. PUBLIC SECTOR MANAGEMENT; 3. PUBLIC SECTOR MONITORING AND EVALUATION; 4. PUBLIC SECTOR MONITORING AND EVALUATION IMPACT; 5. PUBLIC SECTOR MONITORING AND EVALUATION TRANSPARENCY

Tóm tắt

 Governments across the Middle East and North Africa (MENA) region increasingly recognize the transformative potential of digitalizing the public sector through GovTech approaches. GovTech as defined by the World Bank represents the latest generation of digital government reform and rests on three key principles: 1) universally accessible, user-centric public services
  2) a whole-of-government approach to public sector modernization
  and 3) simple, efficient, and transparent government systems. As part of a larger national digital ecosystem, a GovTech-enabled public sector can facilitate improved service delivery and development outcomes as well as equitable private sector-led job creation and economic opportunity. As governments of MENA countries seek to improve public services and increase trust in government, they are turning to GovTech strategies that strengthen inclusiveness, core government operations, citizen engagement, transparency, and accountability. This report synthesizes findings and lessons learned from three country case studies.