This report discusses selected issues regarding accountability in public services. The introduction discusses the accountability framework that will be used for the report.
- Chapter 1 assesses South Africa's progress on service access and quality, and summarizes recent policy initiatives.
- Chapter s 2, 3, and 4 describe the international and South African experience with mechanisms that seek to improve accountability - public sector reform, citizen report cards, and others - and posits hypotheses to be explored in the following chapters.
- Chapter 5 applies the World Bank's accountability framework to a participatory assessment of services in six municipalities in South Africa.
- Chapter s 6 and 7 apply the framework to the education and water and sanitation sectors.
- Chapter 8 explains why community-driven development does not factor in any main South African development programs.
- Chapter 9 explains the continuing learning practices pioneered in the manufacturing sector and addresses how these practices might be used by the South African government to effect change.
- Chapter 10 summarizes the conclusions, translates these into main hypotheses to be tested in future work, and formulates a number of policy recommendations for public debate.