Poor People Using Mobile Financial Services : Observations on Customer Usage and Impact from M-PESA

• Tác giả: Olga Morawczynski
• Ngôn ngữ: eng
• Ký hiệu phân loại: 362.5 Problems of and services to poor people
• Thông tin xuất bản: World Bank, Washington, DC, 2012
• Bộ sưu tập: Tài liệu truy cập mở
• ID: 297820
• Chủ đề: 1. ACCESS TO FINANCE; 2. BANK ACCOUNT; 3. BANKS; 4. BUS; 5. BUS COMPANY

Tóm tắt

Despite growing agreement on the potential of technology to expand access to finance, or branchless banking, there is surprisingly little data publicly available about low-income users. This brief draws on some of the first ethnographic research on Mobile-Swahili for money (M-PESA), one of the earliest success stories in mobile phone-based delivery of financial services. The research offers insights into how poor people use M-PESA, its impact on their lives, and some unexpected consequences.