Citizen-led Grievance Redress for Road Construction and Urban Infrastructure Upgrades

• Ngôn ngữ: eng
• Ký hiệu phân loại: 625.4 Rapid transit systems
• Thông tin xuất bản: Washington, DC : World Bank, 2022
• Bộ sưu tập: Tài liệu truy cập mở
• ID: 303695
• Chủ đề: 1. CITIZEN-LED; 2. GRIEVANCE REDRESS MECHANISM; 3. ROAD CONSTRUCTION; 4. SOCIAL ACCOUNTABILITY FRAMEWORK; 5. URBAN INFRASTRUCTURE UPGRADES

Tóm tắt

 This case study examines the grievance redress mechanisms (GRMs) put in place for two World Bank financed projects in the Republic of Rwanda: the Feeder Roads Development Project (FRDP) and the Rwanda Urban Development Project (RUDP). Based on consultations and interviews with key informants, such as project-affected parties who submitted complaints to one of the project-level GRMs and members of grievance redress committees, as well as on desk research and data provided by social and safeguards officers of project implementation units and World Bank task teams, section 1 provides an overview of both projects
  section 2 describes the social accountability framework in which they were implemented
  section 3 explores the way grievances were taken up, investigated, and resolved
  section 4 considers key grievance data
  section 5 assesses the main strengths of the GRMs
  section 6 investigates areas for improvement
  and section 7 outlines a few conclusions and recommendations for practitioners.