Utility Benchmarking : Public Reporting of Service Performance

• Tác giả: Bill Kingdom
• Ngôn ngữ: eng
• Ký hiệu phân loại: 174.93 Occupational ethics
• Thông tin xuất bản: World Bank, Washington, DC, 2012
• Bộ sưu tập: Tài liệu truy cập mở
• ID: 310094
• Chủ đề: 1. CITIZEN GROUPS; 2. CIVIL SOCIETY; 3. ECONOMIC VALUE; 4. EFFECTIVE USE; 5. EFFLUENT DISCHARGE STANDARDS

Tóm tắt

In some countries regulators routinely publish indicators of utility service performance through the local media. Exposing the "worst in class" has proven to be a powerful way of pressuring utilities to provide better services to consumers. This Note reviews the requirements for effective benchmarking: choosing indicators that are unambiguous and verifiable, consistent with long-term incentives for good performance, and easy for the public to understand.