One of the problems in discussing one-stop shops is that everyone seems to have a different idea of what one is. There have been one-stop shops since at least the 1920s, mostly in the retail trade, epitomized by the development of supermarkets and, in recent years, internet sales outlets. This book is about one particular type of service, namely, business registration, and the various one-stop shops that exist now and might exist in the future. If there is confusion about what constitutes a one-stop shop, there are also a variety of views about business registration. In some countries all businesses have to be registered, in others, only those companies with a legal existence separate from their owners. In some countries, registration is the responsibility of the courts
in others, it is an administrative function handled by a government ministry, semi-autonomous agency, or chamber of commerce. Registration may be a function of a central institution or may be affected at a local level. In all these areas, there is change when it comes to implementing a one-stop shop. It is hardly surprising therefore that there are many different views about what constitutes, or should constitute, a one-stop shop.