Feedback Matters : Designing Effective Grievance Redress Mechanisms for Bank-Financed Projects, Part 2. The Practice of Grievance Redress

• Tác giả: David Post
• Ngôn ngữ: eng
• Ký hiệu phân loại: 658.57 Research and development (R and D)
• Thông tin xuất bản: World Bank, Washington, DC, 2014
• Bộ sưu tập: Tài liệu truy cập mở
• ID: 314305
• Chủ đề: 1. ACCESS TO INFORMATION; 2. ACCESS TO TECHNOLOGY; 3. ACCOUNTABILITY; 4. ACTION PLAN; 5. ANTICORRUPTION

Tóm tắt

 This note aims to provide project teams with a better understanding of grievance redress mechanisms (GRMs) so that they can help borrowers design GRMs that effectively collect and respond to stakeholders inquiries, suggestions, concerns, and complaints. Grievance redress systems can be designed to function at the project, sector, and country levels
  this note focuses primarily on the project level. The GRM framework presented here is equally applicable to both basic grievance redress systems and those that are oriented to advanced information technology.