Western Balkan countries face significant labor market challenges. Fostering job creation (more generally), increasing skills, and expanding access to formal jobs, especially for socially vulnerable groups, is of critical importance for the Western Balkans. The objectives of public employment services (PES) are to assist adults in looking for jobs and improving their employability, thereby facilitating theirtransition to work. As part of the World Bank's analytical and technical support to help build the capacity of Public Employment Services in the region, a set of functional vertical reviews of the PES have been prepared for five countries. This note summarizes key results from the functional reviews of Albania, Bosnia and Herzegovina, Former Yugoslav Republic of Macedonia, Montenegro, and Serbia.