Republic of Zambia Diagnostic Review of Consumer Protection and Financial Literacy

• Ngôn ngữ: eng
• Ký hiệu phân loại: 338.96 Production
• Thông tin xuất bản: World Bank, Washington, DC, 2017
• Bộ sưu tập: Tài liệu truy cập mở
• ID: 322949
• Chủ đề: 1. banking; 2. financial consumer protection; 3. financial literacy; 4. insurance; 5. non-bank financial institutions

Tóm tắt

 The Diagnostic Review of Consumer Protection and Financial Literacy in Zambia was conducted at the request of the Bank of Zambia (BoZ) and covered: i) banking
  ii) non-bank financial institutions
  iii) insurance
  iv) pensions
  and v) securities. The objectives of the Review were to compare the existing legal and regulatory framework, institutional arrangements, and market practices to good practices and provide recommendations to enhance financial consumer protection and financial literacy in Zambia. The Review consists of two Volumes. Volume I summarizes the key findings and recommendations and Volume II presents a detailed assessment of each of the covered sectors compared to the Good Practices. The key findings and recommendations presented in Volume I cover six areas: i) legal and regulatory framework
  ii) institutional arrangements
  iii) consumer disclosure
  iv) business practices
  v) dispute resolution mechanisms
  and vi) financial education.