Citizen Report Card Surveys : A Note on the Concept and Methodology

• Tác giả: Swarnim Waglé
• Ngôn ngữ: eng
• Ký hiệu phân loại: 001.43 Historical, descriptive, experimental methods
• Thông tin xuất bản: World Bank, Washington, DC, 2012
• Bộ sưu tập: Tài liệu truy cập mở
• ID: 327536
• Chủ đề: 1. DISSEMINATION OF INFORMATION; 2. METHODOLOGY; 3. PUBLIC ACCOUNTABILITY; 4. PUBLIC SERVICES; 5. SURVEYS

Tóm tắt

This note provides a short summary of the concept and key phases involved in implementing a citizen report card (CRC) survey. CRCs are client feedback surveys that provide a quantitative measure of user perceptions on the quality, efficiency and adequacy of different public services. They have been applied to numerous contexts in different regions. Beyond the process of executing a survey, CRCs involve efforts at dissemination and institutionalization that make them effective instruments to exact public accountability.