Kết quả cải tiến chất lượng bệnh viện theo bộ tiêu chí chất lượng bệnh viện tại một bệnh viện công lập tỉnh Phú Thọ giai đoạn 2016-2019

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Tác giả: Thị Mỹ Anh Bùi, Đức Thành Nguyễn, Thị Việt Dung Phạm

Ngôn ngữ: vie

Ký hiệu phân loại:

Thông tin xuất bản: Tạp chí Khoa học Nghiên cứu Sức khỏe và Phát triển, 2022

Mô tả vật lý: tr.51-59

Bộ sưu tập: Metadata

ID: 336947

Thêm vào giỏ Liên kết toàn văn

Mục tiêu: Quản lý chất lượng (QLCL) là một trong những hoạt động không thể thiếu được và ngày càng trở nên quan trọng hơn đối với các cơ sở y tế trong giai đoạn hiện nay. Nghiên cứu nhằm mô tả kết quả thực hiện bộ tiêu chí chất lượng bệnh viện tại BVĐK Phú Thọ giai đoạn 2016-2019. Phương pháp nghiên cứu: Sử dụng thiết kế mô tả, kết hợp định lượng và định tính. Cấu phần định lượng sử dụng số liệu thứ cấp từ các báo cáo kết quả thực hiện bộ tiêu chí chất lượng bệnh viện tại BVĐK tỉnh Phú Thọ giai đoạn 2016 - 2019, cấu phần định tính tiến hành phỏng vấn sâu cán bộ lãnh đạo bệnh viện, quản lý khoa/phòng liên quan, thảo luận nhóm với trưởng khoa và điều dưỡng trưởng khoa lâm sàng. Kết quả: Nghiên cứu cho thấy điểm đánh giá chất lượng bệnh viện theo 83 tiêu chí tại BVĐK Phú Thọ tăng dần qua từng năm, đạt 4,06 điểm (năm 2016), 4,50 điểm (năm 2017), 4,67 điểm (năm 2018) và 4,70 điểm (năm 2019). Một số yếu ảnh hưởng đến việc thực hiện cải tiến chất lượng tại BVĐK Phú Thọ như bệnh viện còn thiếu cán bộ dược chuyên môn sâu, dược sỹ lâm sàng còn ít. Kết luận: Bệnh viện cần nâng cao chất lượng nguồn nhân lực đặc biệt đội ngũ bác sỹ và dược sỹ lâm sàng, và tiếp tục đẩy mạnh ứng dụng công nghệ thông tin trong hoạt động khám chữa bệnh, nâng cao hiệu quả và gia tăng sự hài lòng người bệnh, thông tin y tế tại bệnh viện được khai thác sử dụng có hiệu quả.Quality management is becoming more crucial issue for healthcare facilities in the current time. Objective: To describe the results of implementation of hospital quality management according to the 83 Criteria at Phu Tho general hospital in the period 2016-2019. Methods: A descriptive study was conducted with a combination of quantitative and qualitative approaches. The quantitative study used secondary data from the reports on the implementation of 83 hospital quality criteria at Phu Tho general hospital in the period 2016 - 2019, the qualitative study employed in-depth interviews with hospital director, head of quality department and focus-group discussion with head of clinical department and head nurses. Results: The main findings showed that the score of hospital quality according to 83 Criteria of hospital quality increased gradually by year from 4.06 points (in 2016) to 4.50 points (in 2017), 4.67 points (in 2018) and 4.70 points (in 2019). These factors influenced to the implementation of hospital quality improvement at Phu Tho general hospital such as the lack of specialized pharmacy staffs, especially clinical pharmacists. Based on the findings, it suggested that the hospital should improve the quality of human resources, particularlly focus on doctors and clinical pharmacists. Moreover, the hospital keep continuing to promote the application of information technology in medical examination and treatment activities, also to improve efficiency and effectively use of medical information at the hospital

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