Đánh giá tỉ lệ hài lòng và các yếu tố liên quan của sản phụ gây tê mổ lấy thai tại Bệnh viện Từ Dũ năm 2020

0 Người đánh giá. Xếp hạng trung bình 0

Tác giả: Thanh Tùng Mã, Quỳnh Trúc Nguyễn, Thanh Hiệp Nguyễn

Ngôn ngữ: vie

Ký hiệu phân loại:

Thông tin xuất bản: Tạp chí Y Dược học Phạm Ngọc Thạch, 2023

Mô tả vật lý: tr.89

Bộ sưu tập: Metadata

ID: 339382

Thêm vào giỏ Liên kết toàn văn

- Đặt vấn đề: Bệnh viện Từ Dũ là một trong những bệnh viện sản phụ khoa đầu ngành, có nhiệm vụ chỉ đạo tuyến về chuyên môn, kỹ thuật cho 32 tỉnh thành phía Nam. Năm 2019, mỗi ngày bệnh viện tiếp nhận khoảng 2.800 người đến khám và điều trị. Tổng số sinh trung bình 185 trường hợp/ngày, trong đó tỉ lệ mổ lấy thai chiếm đến 45%. Có nhiều yếu tố ảnh hưởng đến sự hài lòng của sản phụ như khả năng tiếp cận, quy trình khám và nhập viện, cơ sở vật chất và phương tiện phục vụ, thái độ ứng xử và năng lực chuyên môn của NVYT… Những yếu tố này rất cần thiết vì quyết định đến uy tín, chất lượng cũng như thương hiệu của bệnh viện. Cho nên việc đánh giá sự hài lòng của sản phụ gây tê mổ lấy thai là rất cần thiết để đánh giá chất lượng điều trị cũng như chất lượng phục vụ của bệnh viện. Kết quả nghiên cứu có thể giúp bệnh viện phát huy hơn nữa các thế mạnh của một bệnh viện đầu ngành về lĩnh vực sản phụ khoa, có những giải pháp nhằm cải thiện chất lượng và khắc phục kịp thời các vấn đề còn chưa tốt. - Đối tượng và phương pháp: Nghiên cứu cắt ngang mô tả, thực hiện từ 12/2020 đến 05/2021. Nghiên cứu áp dụng hình thức chọn mẫu ngẫu nhiên đơn. - Kết quả: Nghiên cứu thực hiện trên 353 sản phụ mổ lấy thai. Tỉ lệ sản phụ hài lòng chung về sử dụng dịch vụ tại Bệnh viện là 79,3%. Các yếu tố liên quan đến hài lòng chung của sản phụ là nơi cư trú, số lần vào viện, Bệnh viện thông tin về da kề da trước mổ lấy thai và mức độ mong đợi (p <
0,05).- Kết luận: Bệnh viện cần tiếp tục đẩy mạnh, nâng cao chất lượng dịch vụ phù hợp với những sản phụ đến khám và sinh đẻ tại Bệnh viện Từ Dũ, hướng đến tăng sự hài lòng của sản phụ. Abstract- Background: Tu Du Hospital is one of the leading obstetrics and gynecology hospitals, responsible for directing the professional and technical levels for 32 southern provinces. In 2019, the hospital received about 2,800 people every day for examination and treatment. The total number of births averaged 185 cases/day, of which the rate of cesarean section accounted for 45%. Assessing the satisfaction of pregnant women with cesarean section anesthesia is very necessary to assess the quality of treatment as well as the quality of the hospital’s service.- Subjects and methods: Descriptive cross - sectional study, carried out from December 2020 to May 2021. The study applied a simple random sampling method.- Results: The study was carried out on 353 women who had cesarean section. The rate of women who are satisfied with the service at the Hospital is 79.3%. The factors related to the general satisfaction of pregnant women are the place of residence, the number of visits to the hospital, the hospital’s information about skin - to - skin contact before cesarean section and the level of expectation (p <
0.05).- Conclusion: The hospital needs to continue to promote and improve the quality of services suitable for pregnant women who come for examination and give birth at Tu Du Hospital, aiming to increase the satisfaction of pregnant women.. DOI: 10.59715/pntjmp.1.4.10

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