Thực trạng và một số yếu tố liên quan đến sự hài lòng của người bệnh điều trị nội trú tại bệnh viện Bãi Cháy, Quảng Ninh, năm 2022

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Tác giả: Thị Thanh Mai Đinh

Ngôn ngữ: vie

Ký hiệu phân loại:

Thông tin xuất bản: Tạp chí Khoa học Sức khỏe, 2024

Mô tả vật lý: tr.83

Bộ sưu tập: Metadata

ID: 341924

Thêm vào giỏ Liên kết toàn văn

Mục tiêu: Mô tả sự hài lòng và một số yếu tố liên quan về chất lượng dịch vụ khám chữa bệnh tại Bệnh viện Bãi Cháy, Quảng Ninh 2022. Phương pháp: Mô tả cắt ngang 400 người bệnh điều trị nội trú tại các khoa lâm sàng bằng bộ câu hỏi phỏng vấn trực tiếp sau khi người bệnh làm xong thủ tục thanh toán ra viện về sự hài lòng với chất lượng dịch vụ khám chữa bệnh. Kết quả: Tỷ lệ người bệnh hài lòng chung về chất lượng dịch vụ khám chữa bệnh của bệnh viện là 74,8% Nghiên cứu đã tìm thấy mối liên quan giữa các yếu tố đến sự hài lòng của người bệnh như: người bệnh có thu nhập bình quân ≥ 3 triệu/tháng (OR = 8,8
p <
0,001)
Người bệnh đến khám chữa bệnh 1 lần trong 12 tháng qua (OR = 3,0
p <
0,001).Objective: Describe the satisfaction and some related factors about the quality of medical examination and treatment services at Bai Chay Hospital, Quang Ninh, 2022. Method: Cross-sectional descriptive method 400 inpatient patients in clinical departments with a set of questionnaires directly interviewed after the patient completed the discharge payment procedure about their satisfaction with the quality of medical services. Results: The rate of patients who are generally satisfied with the quality of medical examination and treatment services of the hospital is 74.8%. Research has found a correlation between factors to satisfaction of patients such as patients have average income ≥ 3 million VND / month (OR = 8.8
p <
0,001)
patients who came to medical examination and treatment 1 time in 12 months (OR = 3.0
p <
0.001)

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