"This volume presents the proceedings of the EFMI Special Topic Conference 2020 organized in November 2020 as the first virtual EFMI conference. This conference focused on citizen centered aspects of health informatics. The conference invited papers particularly from the following topics: Tools and technologies to support citizen centered digital services
Capacity building to enhance the development and use of digital services
Confidentiality, data integrity and data protection to guarantee trustworthy services
Citizen safety in digital services
Effectiveness and impacts of citizen digital and integrated health and social services
Evaluation approaches and methods for digital services
Usability, usefulness and user acceptance of digital services
Guidelines for successful implementation of digital services for citizen. This volume shows what kind of a collection of papers received the highest marks in the peer review process. The most popular track among the authors was the track Tools and technologies to support citizen centered digital services. The papers in this track cover a wide area of applications. Surprisingly, quite few authors addressed the second main theme of the conference, Citizens as data producers and service co-creators. This may indicate that the progress in this area is not yet as fast as expected. Usability was, however, addressed by several authors. Privacy and security are - and given the developing security threat landscape, will be an important topic, as well. Some of the papers are related to the COVID-19 epidemic - the phenomenon of year 2020"-- Provided by publisher.