CÁC YẾU TỐ ẢNH HƯỞNG ĐẾN VIỆC GIỮ CHÂN NHÂN VIÊN THÔNG QUA MỨC ĐỘ HÀI LÒNG TRONG CÔNG VIỆC: NGHIÊN CỨU ĐỐI TƯỢNG NHÂN VIÊN KHỐI VĂN PHÒNG TẠI THÀNH PHỐ HỒ CHÍ MINH=FACTORS INFLUENCING EMPLOYEE RETENTION THROUGH THE MEDIATOR JOB SATISFACTION: A STUDY OF OFFICE STAFFS IN HO CHI MINH CITY

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Tác giả: Nguyễn Bảo Khuê Bùi

Ngôn ngữ: vie

Ký hiệu phân loại:

Thông tin xuất bản: Tạp chí Khoa học & Công nghệ - Đại học Công nghiệp Hà Nội, 2018

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Bộ sưu tập: Báo, Tạp chí

ID: 350640

Thêm vào giỏ

Bài báo trình bày nghiên cứu mối quan hệ và sự tác động của sáu yếu tố Đào tạo, Tiền công, Sự công nhận, Môi trường làm việc, Lãnh đạo, Phát triển nghề nghiệp đến việc giữ chân người lao động (Employee Retention) thông qua biến trung gian Mức độ hài lòng trong công việc (Job Satisfaction). Mô hình giả thiết được xây dựng dựa trên những nghiên cứu trước đây kết hợp với thuyết hai yếu tố của Herzberg. Thông qua khảo sát mẫu gồm 422 nhân viên khối văn phòng tại thành phố Hồ Chí Minh, kết quả phân tích định lượng cho thấy, các biến Sự công nhận, Môi trường làm việc, Lãnh đạo, Phát triển nghề nghiệp có mối quan hệ tích cực với biến trung gian Mức độ hài lòng trong công việc, có mối quan hệ gián tiếp tới biến Lưu giữ nhân viên
biến độc lập Tiền công và Đào tạo không có mối liên quan đến biến trung gian Mức độ hài lòng trong công việc, do đó chưa thể kết luận được mối quan hệ giữa hai biến này với biến Lưu giữ nhân viên. Dựa vào kết quả nghiên cứu, tác giả đề xuất một số khuyến nghị cho các doanh nghiệp muốn giữ chân nhân viên thông qua các yếu tố phi tài chính.This paper examines the relationship between employee-related factors and Employee Retention through the mediator Job Satisfaction of office employees in Ho Chi Minh City. The conceptual model is adapted f-rom previous research and Herzberg’s two-factor theory. The theory emphasized the certain elements belonging to two categories namely intrinsic and extrinsic value that lead to people’s satisfaction. Six factors include Training, Pay, Recognition, Working Environment, Leadership and Career Development. The data is collected through questionnaires f-rom 422 office staffs in Ho Chi Minh then only 395 qualified responses are analyzed. SPSS and AMOS tools are used to analyze the data through Reliability test, Model fit test, SEM method. The final result reveals that Pay and Training are insignificantly related to Job Satisfaction meaning that the relationship among Pay, Training and Employee Retention through mediator Satisfaction cannot be concluded. Whe-reas Recognition, Working Environment, Leadership and Career Development have significant positive relationships with Satisfaction, these variables also have indirect positive relationship with Employee Retention through the mediator. This research is useful for organizations which aim to build the retention strategy to keep the best employees in the company.

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