Innovative Priority Mechanisms in Service Operations Theory and Applications

• Tác giả: Shiliang Cui, Zhongbin Wang, Luyi Yang
• Ngôn ngữ: eng
• ISBN-13: 978-3031308406
• ISBN-13: 978-3031308413
• ISBN: 978-3-031-30841-3
• Thông tin xuất bản: Cham Springer Nature 2023
• Mô tả vật lý: 1 electronic resource (139 p.)
• Bộ sưu tập: Tài liệu truy cập mở
• ID: 376082
• Chủ đề: 1. Service Operations; 2. Industry & industrial studies; 3. Management of specific areas; 4. Operational research; 5. Service industries

Tóm tắt

This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy. This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry. This is an open access book.