Innovative Priority Mechanisms in Service Operations Theory and Applications

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Tác giả: Shiliang Cui, Zhongbin Wang, Luyi Yang

Ngôn ngữ: eng

ISBN-13: 978-3031308406

ISBN-13: 978-3031308413

ISBN: 978-3-031-30841-3

Ký hiệu phân loại:

Thông tin xuất bản: Cham Springer Nature 2023

Mô tả vật lý: 1 electronic resource (139 p.)

Bộ sưu tập: Tài liệu truy cập mở

ID: 376082

This book introduces the most advanced and recent theoretical research on innovative priority mechanisms in service settings. It covers cutting-edge topics on service innovations such as line-sitting, service-position-trading, referral priority programs, queue-scalping, distance-based priority, and dynamic priority policy. It also contains a variety of practical examples and applications which help managers to make better decisions and to develop a coherent business strategy. This book appeals to a wide readership, from academics and Ph.D. students who are interested in priority mechanisms, to service managers and researchers in the service industry. This is an open access book.
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