ASSESSMENT OF PATIENT’S SATISFACTION ON THE NURSING CARE PROVIDED BY CLINICAL DEPARTMENTS IN HUE UNIVERSITY OF MEDICINE AND PHARMACY HOSPITAL

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Tác giả: Thi Hong Lien Duong, Viet Tu Nguyen, Thi Thanh Thao Tran

Ngôn ngữ: eng

Ký hiệu phân loại:

Thông tin xuất bản: Journal of Clinical Medicine – Hue Central Hospital, 2020

Mô tả vật lý: tr.108-114

Bộ sưu tập: Metadata

ID: 379275

Background: The quality of nursing and midwifery care is an important part of the overall quality ofhealth care. If nurses and midwives perform well the care, it will contribute to make patients feel secure,trust, cooperate, increase treatment efficiemcy and patient’s satisfaction rate.Objective: To assess the patient’s satisfaction with nursing care provided by clinical departments in HueUniversity of Medicine and Pharmacy Hospital in 2019.Subject and method: A cross-sectional study was carried out on 600 inpatients at 9 clinical departmentswith the designed questionnaires. Result: The general proportion of patient statisfaction was 83,5%. Patients were satisfied more withmental health care services (87,9%), nursing care skills (84,3%) and the relationship between patientsand nurses (80,7%), consulting health education services (85,9%). Patient were less satisfied with hospitalhygiene (72,4%).Conclusion: Overall, more patients show enthusiasm with the medical care provided by nurse (83,5%).However, the patient’s satisfaction with hospital hygiene stood at only 72,4%.
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