Về chất lượng huấn luyện khối khách hàng doanh nghiệp tại Techcombank Thành phố Hồ Chí Minh

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Tác giả: Nam Khánh Giao Hà, Thúy Ngân Nguyễn

Ngôn ngữ: Vie

Ký hiệu phân loại: 650 Management and auxiliary services

Thông tin xuất bản: Tạp chí Công thương 2022

Mô tả vật lý: 252-259

Bộ sưu tập: Metadata

ID: 406603

Thêm vào giỏ Liên kết toàn văn

Nghiên cứu này được thực hiện nhằm đánh giá mức độ ảnh hưởng của các yếu tố đến chất lượng huấn luyện khối khách hàng doanh nghiệp tại Ngân hàng Kỹ thương Việt Nam (Techcombank - TCB) Chi nhánh Thành phố Hồ Chí Minh (TP.HCM), bằng việc khảo sát 259 nhân viên đã tham gia các khóa huấn luyện. Nghiên cứu sử dụng công cụ Cronbach's alpha, EFA và phương pháp phân tích hồi quy bội cùng phần mềm SPSS 20.0. Kết quả nghiên cứu đã đưa ra mô hình chất lượng huấn luyện khối khách hàng doanh nghiệp tại TCB TP.HCM gồm 6 nhân tố, sắp xếp theo thứ tự độ mạnh giảm dần: (1) Cơ sở vật chất, (2) Chương trình huấn luyện, (3) Khối lượng công việc, (4) Chất lượng huấn luyện viên, (5) Sự hỗ trợ về công nghệ và (6) Sự hỗ trợ về chính sách. Từ đó, nghiên cứu đề xuất các hàm ý quản trị đến Ban Lãnh đạo Techcombank TP.HCM nhằm nâng cao chất lượng huấn luyện nhân viên., Tóm tắt tiếng anh, This study measured the factors affecting the quality of the training services for the department of corporate customers at Vietnam Technological and Commercial Joint Stock Bank (Techcombank) - Ho Chi minh City Branch. The study surveyed 259 employees ofTechcombank - Ho Chi Minh City Branch who has participated to the training courses. Cronbach's alpha, EFA, multiple linear regression analysis methods and SPSS Statistics 20.0 were used in this study. This study found out that there are six factors affecting the quality of the training services for the department of corporate customers at Techcombank - Ho Chi Minh City Branch. These factors, which are listed in descending order of impacting level, are (1) Facility
(2) Training curriculum, (3) Workload, (4) Quality of coaches, (5) Technology support, and (6) Supporting policy. Based on these results, some managerial suggestions are made to help the bank's managers improve the quality of training services.

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