Các nhân tố ảnh hưởng đến sự gắn kết của nhân viên với tổ chức: Nghiên cứu trường hợp các doanh nghiệp viễn thông trên địa bàn TP. Hà Nội=Factors affecting employee engagement with organizations: A case study of telecommunications enterprises in Hanoi

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Tác giả: Mạnh Hiển Lục, Đức Anh Phạm

Ngôn ngữ: vie

Ký hiệu phân loại:

Thông tin xuất bản: Nghiên cứu Tài chính Kế toán, 2024

Mô tả vật lý: tr.73-77

Bộ sưu tập: Metadata

ID: 476550

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Employee engagement is a critical factor in the success of an organization, as it can enhance productivity, innovation, and employee well-being. The objective of this research is to evaluate the impact of various factors on employee engagement with the organization. Through a comprehensive literature review, the study has developed a model comprising five factors. Based on survey data from 373 employees currently or previously employed in telecommunications enterprises in Hanoi, techniques such as reliability analysis, exploratory factor analysis, and the five factors of the service quality model were incorporated into a multivariate regression model. The analysis results indicate that employee engagement is most significantly influenced by the nature of work, followed by compensation and benefits, training and development, organizational support, and finally, career development opportunities. The research findings provide policy recommendations for managers, and the conclusions, limitations, and future research directions are also discussed in the final section of this study.Sự tham gia của nhân viên là một yếu tố quan trọng trong thành công của tổ chức, có thể thúc đẩy năng suất, đổi mới và phúc lợi của nhân viên. Mục tiêu của nghiên cứu là đánh giá sự tác động của các yếu tố đến sự gắn kết của nhân viên với tổ chức, thông qua việc tổng quan các tài liệu có liên quan, nghiên cứu đã đưa ra mô hình gồm 5 nhân tố. Từ kết quả khảo sát của 373 nhân viên đã và đang làm việc tại các doanh nghiệp viễn thông trên địa bàn thành phố Hà Nội, các kỹ thuật phân tích độ tin cậy, nhân tố khám phá, 5 nhân tố của mô hình chất lượng dịch vụ được đưa vào mô hình hồi quy đa biến. Kết quả phân tích cho thấy sự gắn kết của nhân viên chịu tác động nhiều nhất bởi nhân tố Bản chất công việc, thứ 2 là nhân tố Lương và phúc lợi, thứ 3 là nhân tố Đào tạo và phát triển, thứ tư là nhân tố Sự hỗ trợ của tổ chức, cuối cùng là nhân tố Cơ hội phát triển nghề nghiệp. Thông qua kết quả nghiên cứu, các đề xuất gợi ý chính sách cho các nhà quản trị, kết luận cũng như hạn chế của nghiên cứu và hướng nghiên cứu tiếp theo cũng được phân tích ở phần cuối của nghiên cứu này.

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