Đánh giá sự hài lòng của người bệnh về giao tiếp ứng xử của nhân viên y tế Bệnh viện trường Đại học Y khoa Vinh năm 2023=Evaluating patient satisfaction with communication and behavior of medical staff at Vinh Medical University Hospital in 2023

0 Người đánh giá. Xếp hạng trung bình 0

Tác giả: Thị Thanh Hà Nguyễn, Thị Thanh Tình Nguyễn, Thị Hải Hà Vương

Ngôn ngữ: vie

Ký hiệu phân loại:

Thông tin xuất bản: Y học cộng đồng, 2023

Mô tả vật lý: tr.309-316

Bộ sưu tập: Metadata

ID: 477669

Thêm vào giỏ

Đánh giá sự hài lòng của người bệnh (NB) về giao tiếp ứng xử của nhân viên y tế (NVYT) tại bệnh viện trường Đại học Y khoa (ĐHYK) Vinh năm 2023. Phương pháp nghiên cứu: Thiết kế nghiên cứu mô tả cắt ngang trên 384 NB đến khám điều trị tại bệnh viện trường ĐHYK Vinh từ 1 tháng 05 năm 2023 đến từ 1 tháng 10 năm 2023. Kết quả nghiên cứu: Thái độ giao tiếp và nội dung giao tiếp của NVYT nhìn chung là tốt với mức đạt lần lượt là 93,2% và 94,5%. Thái độ niềm nở của NVYT được đánh giá mức cao nhất (89,1% đánh giá rất hài lòng), Thái độ thân thiện của NVYT có 2,1% NB đánh giá rất không hài lòng và 3,9% NB đánh giá không hài lòng. Nội dung “Câu giao tiếp của NVYT với NB có 1 trong các cùm từ: xin hỏi, cảm ơn, xin lỗi…” vẫn có tỷ lệ 2,1% NB đánh giá rất không hài lòng và 2,6% NB đánh giá không hài lòng. Kết luận: Thái độ giao tiếp và nội dung giao tiếp của NVYT nhìn chung được NB đánh giá tốt với tỷ lệ hài lòng cao. Tuy nhiên, NVYT cũng cần lưu ý sử dụng các câu giao tiếp với NB có tính lịch sự văn minh thường xuyên hơn.Evaluating patients' satisfaction with communication and behavior of medical staff at Vinh University of Medicine Hospital in 2023. Research method: Cross-sectional descriptive study designed on 384 patients coming for examination and treatment at Vinh Medical University Hospital from May 1, 2023 to October 1, 2023. Results: The communication attitude and communication content of medical staff were generally good, reaching 93.2% and 94.5% respectively. The warm attitude of medical staff was rated the highest (89.1% rated very satisfied), the friendly attitude of medical staff was rated very unsatisfied by 2.1% of patients and 3.9% of patients rated it as dissatisfied. The content "The medical staff's communication with the patient contains one of the following words: please ask, thank you, sorry..." still has a rate of 2.1% of patients who rate it as very dissatisfied and 2.6% of patients. % of patients rated as dissatisfied. Conclusion: The communication attitude and communication content of medical staff are generally evaluated well by patients with a high satisfaction rate. However, medical staff also need to pay attention to using polite and civilized communication sentences with patients more often.

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