Thực trạng giao tiếp của điều dưỡng lâm sàng với người bệnh tại Bệnh viện Đa khoa Long An năm 2023=Current status of communication of clinical nurs with patients at Long An general Hospital in 2023

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Tác giả: Cao Sạ Hoàng

Ngôn ngữ: vie

Ký hiệu phân loại:

Thông tin xuất bản: Tạp chí Khoa học Điều dưỡng, 2024

Mô tả vật lý: tr.119-128

Bộ sưu tập: Metadata

ID: 480108

Thêm vào giỏ

Nghiên cứu “Thực trạng giao tiếp của điều dưỡng lâm sàng với người bệnh tại Bệnh viện đa khoa Long An năm 2023” có mục tiêu: Mô tả thực trạng giao tiếp của điều dưỡng lâm sàng với người bệnh tại Bệnh viện đa khoa Long An năm 2023. Phương pháp nghiên cứu: Mô tả cắt ngang, thực hiện từ tháng 11/2022 đến tháng 11/2023. Tiến hành quan sát 426 cuộc giao tiếp của điều dưỡng tiếp xúc trực tiếp với người bệnh (Bằng bảng kiểm đã thiết kế sẵn) qua 6 tình huống giao tiếp, tại 4 khoa (Khoa Khám bệnh, khoa Ngoại chấn thương, khoa Nội tổng hợp, khoa Nội phổi thận) của Bệnh viện Đa khoa Long An. Kết quả: Giao tiếp của ĐDV với NB có tỷ thực hành tốt cả 6 giai đoạn là 76,1%, trong đó, tính từng giai đoạn thì thấp nhất là 67,6% (giai đoạn ra viện) và cao nhất là 83,1% (giai đoạn tại các bàn khám ngoại trú)
chưa tốt là 23,9%. Các kỹ năng giao tiếp chưa tốt của điều dưỡng với người bệnh thường liên quan tới: Giới thiệu bản thân và chức danh, hướng dẫn và tư vấn cũng như trả lời đầy đủ người bệnh, sử dụng ngôn ngữ đúng (đủ chủ ngữ và vị ngữ) và sử dụng ngôn ngữ không lời (như nụ cười, nét mặt).The study “The current status of clinical nurses’ communication with patients at Long An General Hospital in 2023” has the following objectives: Describe the communication practices of clinical nurses with patients. at Long An General Hospital in 2023. Research method: Cross-sectional description, conducted from November 2022 to November 2023. Conducted observations of 426 interactions of nurses in direct contact with patients (using a pre-designed checklist) through 6 communication situations, in 4 departments (Department of Examination, Department of Trauma Surgery, Department of General Internal Medicine, Department of Pulmonary and Kidney Medicine) of Long An General Hospital. Results: Nurses’ communication with patients had a good practice rate in all 6 stages of 76.1%, of which, for each stage, the lowest was 67.6% (hospital discharge stage) and the highest was 83.1% (outpatient clinic period)
not good is 23.9%. Poor communication skills of nurses with patients are often related to: Introducing themselves and their titles, giving instructions and consulting as well as fully answering patients, using correct language (enough subjects and words). predicate) and use non-verbal language (such as smiles, facial expressions).

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