Sự hài lòng của thai phụ đến khám thai tạiBệnh viện Đa khoa Quốc tế Vinmec Times City năm 2024=Satisfaction of pregnant women coming for prenatal check-ups at Vinmec Times City International General Hospital in 2024

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Tác giả: Thị Hương Đồng, Thị Thêu Hoàng, Thị Hoa Lê, Thị Hường Lê, Thị Lâm Lê, Thị Mến Lê, Thị Na Lê, Thị Tâm Lương, Ngọc Thu Nguyễn, Thị Hương Thúy Nguyễn, Thị Mỹ Xuân Nguyễn, Thị Nhã Thân, Thị Nhung Tiêu, Như Nguyên Trần, Thị Bích Phương Trần

Ngôn ngữ: vie

Ký hiệu phân loại:

Thông tin xuất bản: Tạp chí Khoa học Điều dưỡng, 2024

Mô tả vật lý: tr.72-82

Bộ sưu tập: Metadata

ID: 485922

Thêm vào giỏ

Mục tiêu: Mô tả sự hài lòng của thai phụ đến khám thai tại phòng khám sản Bệnh viện Đa khoa Quốc tế Vinmec, Times City năm 2024. Phương pháp nghiên cứu: Nghiên cứu mô tả cắt ngang trên 420 thai phụ đến khám thai tại phòng khám sản Bệnh viện Đa khoa Quốc tế Vinmec Times City trong thời gian từ tháng 12/2023 đến tháng 10/2024. Kết quả: Tỷ lệ sự hài lòng về khả năng tiếp cận của thai phụ là 71,9%. Tỷ lệ sự hài lòng về sự minh bạch thông tin và thủ tục khám điều trị bệnh là 82,1%. Tỷ lệ sự hài lòng về thái độ ứng xử, năng lực chuyên môn của nhân viên y tế là 73,6%. Tỷ lệ sự hài lòng về cơ sở vật chất và phương tiện phục vụ thai phụ là 74,8%. Tỷ lệ sự hài lòng về kết quả cung cấp dịch vụ cho thai phụ là 82,6%. Nhu cầu quay lại và giới thiệu người khác đến khám và điều trị tại Bệnh viện đạt 83,3%. Kết luận: Tỷ lệ hài lòng của thai phụ khi khám ở Bệnh viện Đa khoa Quốc tế Vinmec Times City tương đối cao. Tuy nhiên Ban lãnh đạo, cơ quan quản lý Bệnh viện có thể tối giản các sơ đồ chỉ dẫn, các thông báo để nâng cao hơn nữa chất lượng dịch vụ tại Bệnh việnObjective: Describe the satisfaction of pregnant women coming to the obstetrics clinic of Vinmec International General Hospital, Times City in 2024. Method: Cross-sectional descriptive study was implemented among 420 pregnant women coming for prenatal check-ups at the obstetrics clinic of Vinmec Times City International General Hospital from December 2023 to October 2024. Results: The percentages of satisfaction of pregnant women with the accessibility, with the transparency of information and medical examination and treatment procedures, with the attitude and professional competence of medical staff, with the facilities and means of serving pregnant women and with the results of service provision for pregnant were 71.9%, 82.1%, 73.6%, 74.8% and 82.6%, respectively. The need to return and refer others to the hospital for examination and treatment was 83.3%. Conclusion: The satisfaction rate of pregnant women when visiting Vinmec Times City International General Hospital was relatively high. However, the hospital’s management board and management agencies shoud simplify the directional diagrams and announcements to further improve the quality of service at the hospital.

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