Đánh giá hiệu quả giao tiếp của nhân viên y tế khi áp dụng mô hình AIDETtại các khoa lâm sàng Bệnh viện Đa khoa huyện Yên Định, Thanh Hóa năm 2024=Evaluating the effectiveness of communication of medical staff when applying the AIDET model in clinical departments Yen Dinh district general Hospital

Đánh giá hiệu quả giao tiếp của nhân viên y tế khi áp dụng mô hình AIDETtại các khoa lâm sàng Bệnh viện Đa khoa huyện Yên Định, Thanh Hóa năm 2024=Evaluating the effectiveness of communication of medical staff when applying the AIDET model in clinical departments Yen Dinh district general Hospital - Thanh Hoa, in 2024

0 Người đánh giá. Xếp hạng trung bình 0

Tác giả: Thị Thêu Hoàng, Thị Dịu Lê, Văn Cường Lê, Bá Tâm Nguyễn, Thị Thùy Trang Nguyễn, Văn Bằng Phạm, Thị Mai Quyên Trương

Ngôn ngữ: vie

Ký hiệu phân loại:

Thông tin xuất bản: Tạp chí Khoa học Điều dưỡng, 2024

Mô tả vật lý: tr.168-176

Bộ sưu tập: Metadata

ID: 486064

Thêm vào giỏ

Mục tiêu: Đánh giá hiệu quả giao tiếp của nhân viên y tế trước và sau áp dụng mô hình AIDET tại các khoa lâm sàng Bệnh viện Đa khoa huyện Yên Định, Thanh Hóa năm 2024. Đối tượng và phương pháp nghiên cứu: Nghiên cứu can thiệp trước - sau được thực hiện trên 50 đối tượng là nhân viên y tế đang công tác tại Bệnh viện Đa Khoa huyện Yên Định từ tháng 3 đến tháng 11 năm 2024. Nghiên cứu sử dụng bộ công cụ được thiết kế sẵn để đánh giá hiệu quả giao tiếp của nhân viên y tế trước và sau can thiệp tập huấn mô hình AIDET dựa trên 5 tiêu chí của mô hình bao gồm: chào hỏi, giới thiệu, thời gian, giải thích và cảm ơn. Kết quả: Điểm trung bình thực hành giao tiếp chung theo mô hình AIDET của nhân viên y tế ở 3 thời điểm sau can thiệp đều tăng so với trước can thiệp, điểm trung bình tăng từ 2,36 ± 1,35 (trước can thiệp) lên 4,68 ± 0,55 (sau can thiệp 2 tháng). Sự khác biệt giữa các thời điểm có ý nghĩa thống kê với p <
0,001. Tỷ lệ đạt chung sau can thiệp ở thời điểm T4 tăng thêm 74% so với trước can thiệp (từ 22% lên 96%), sự khác biệt có ý nghĩa thống kê với p <
0,05. Kết luận: Can thiệp Mô hình AIDET cho nhân viên y tế giúp cải thiện điểm trung bình và tăng tỷ lệ đạt về thực hành giao tiếp theo mô hình AIDET.Objective: To evaluate the effectiveness of healthcare workers’ communication before and after applying the AIDET model in clinical departments of Yen Dinh District General Hospital, Thanh Hoa Province, in 2024. Research subjects and methods: Before and after intervention on 50 participants who are medical staff working at Yen Dinh district General Hospital. The study used a pre-designed toolkit to evaluate the communication effectiveness of medical staff before and after the AIDET model training intervention based on 5 criteria of the model including: greeting, introduction, time, explanation and thanks. Results: The average communication practice score based on the AIDET model improved across all three time points post-intervention compared to pre-intervention, increasing from 2.36 ± 1.35 (pre-intervention) to 4.68 ± 0.55 (two months post-intervention). The differences between the time points were statistically significant, with p <
0.001. The overall compliance rate at the T4 time point increased by 74% post-intervention compared to pre-intervention (from 22% to 96%), with the difference being statistically significant at p <
0.05. Conclusion: AIDET model training for health workers significantly improved the average score and compliance rates in communication practice according to the AIDET model

1. Đọc trực tuyến

1. Đọc trực tuyến

Tạo bộ sưu tập với mã QR