PATIENT SATISFACTION WITH OUTPATIENT HEALTHCARE SERVICES AT LAC SON HEALTH CENTER OF HOA BINH PROVINCE IN 2024

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Tác giả: Thị Liễu Bùi, Xuân Vinh Đào

Ngôn ngữ: eng

Ký hiệu phân loại:

Thông tin xuất bản: Tạp chí Khoa học và Công nghệ Trường Đại học Hòa Bình, 2024

Mô tả vật lý: tr.91

Bộ sưu tập: Metadata

ID: 487019

Objective: This study aims to evaluate patient satisfaction with healthcare services at theoutpatient department of Lac Son Health Center in Hoa Binh Province in 2024.Subjects and Methods: A cross-sectional descriptive study was conducted involving 310patients who visited the outpatient department at Lac Son Health Center.Results: Among the 310 patients surveyed, the overall satisfaction rate with healthcare servicesin the outpatient department was 83%. Satisfaction levels were categorized as follows: accessibility(84.8%), transparency of information and procedures (55.2%), facilities and equipment (63.2%),professionalism and attitude of healthcare staff (84.2%), and service delivery (88.7%).Conclusion: The study revealed that 83% of patients expressed satisfied with the healthcareservices provided at the outpatient department of Lac Son Health Center
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