Sự hài lòng của người bệnh ngoại trú tại Khoa Khám bệnh, Bệnh viện Đa khoa tỉnh Tiền Giang

0 Người đánh giá. Xếp hạng trung bình 0

Tác giả: Thị Kim Giàu Ngô, Văn Trầm Tạ

Ngôn ngữ: vie

Ký hiệu phân loại: 379.597 Public policy issues in education

Thông tin xuất bản: Tạp chí Y học Việt Nam (Tổng hội Y học Việt Nam), 2023

Mô tả vật lý: 329-333

Bộ sưu tập: Metadata

ID: 502506

Thêm vào giỏ

Asseessing patient satisfaction is an important criterion in Asseessing the quality of medical examination and treatment at medical facilities. Objective: Describe the satisfaction rate of outpatients at the Department of examination, Tien Giang General Hospital in 2022. Methods: Descriptive cross-sectional study, interviewing on 229 outpatients at the Department of examination, Tien Giang General Hospital, from July 2022 to December 2022. Results: the overall patient satisfaction rate reached 81.1%, the highest rate was the satisfaction rate about the attitude and professional competence of medical staff (86.81%), the lowest was the grassroots level materials facilities to serve patients (68.24%). Conclusion: soon relocate the hospital, add human resources to the social work deparment, promote propaganda on registration of the medical examination through the switchoboard.Đánh giá sự hài lòng của người bệnh là một tiêu chí quan trọng trong việc đánh giá chất lượng khám, chữa bệnh tại các cơ sở y tế. Mục tiêu: mô tả tỉ lệ sự hài lòng của người bệnh ngoại trú tại khoa Khám bệnh, Bệnh viện Đa khoa tỉnh tỉnh Tiền Giang năm 2022. Phương pháp: nghiên cứu cắt ngang mô tả, phát vấn trên 229 người bệnh ngoại trú tại khoa Khám bệnh, Bệnh viện Đa khoa tỉnh tỉnh Tiền Giang, từ tháng 7/2022 đến tháng 12/2022. Kết quả: tỉ lệ người bệnh hài lòng chung đạt 81,1%, cao nhất là tỉ lệ hài lòng về thái độ ứng xử và năng lực chuyên môn của nhân viên y tế (86,81%), thấp nhất là cơ sở vật chất và phương tiện phục vụ người bệnh (68,24%). Kết luận: bổ sung nhân lực cho phòng Công tác xã hội, đẩy mạnh tuyên truyền về đăng ký khám bệnh qua tổng đài.

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