Outsourcing of logistics services has become popular since the beginning of the 21st century. Along with increasingly great changes in supply of logistics services, exploring customers' demand and core criteria affecting decisions to select logistics services suppliers becomes increasingly necessary. Employing the EFA and binary logistic regression, the research identifies eight core criteria affecting decisions to select service suppliers by HCMC-based exporters and importers: quick response to customers' demand, updating service supplying fares, brand reputation of logistics services suppliers
exact billing
care of customers' interests and needs
location of service suppliers
availability of e-commerce services and electronic billing
and reasonable pricing.