OBJECTIVE: Technologically assisted support systems and social support in everyday life can help senior citizens live longer independently in their homes. The purpose of this process evaluation is to investigate an innovative care model integrating monitoring technology with social support services, aimed at enabling senior citizens to live independently and extend their longevity in their homes. METHODS: Data collection of this mixed-method study was conducted through three distinct sources: expert interviews with employees of the participating social service, focus groups with seniors participating in the intervention, and involved consortium partners in the project. Following Kuckartz's methodology, we employed a structural qualitative content analysis using MAXQDA software. Additionally, a portion of the standardized survey administered post-intervention to participants was analyzed using descriptive statistics. RESULTS: The focus groups identified key challenges related to technical implementation such as false alarms and the failure of sensors as well as communication between invested parties. However, significant potential was noted in the practical execution of the intervention and social care. Interview participants emphasized the need for improved technical implementation. Results from the questionnaires indicate a generally positive perception of the intervention, particularly regarding its social dimensions. CONCLUSIONS: Surveying individuals who implement and utilize assistive technology can yield valuable insights into its effectiveness. Additionally, it is crucial to comprehensively and in detail capture the experiences of those involved in testing new care models. Future research on assistive technologies for older adults should integrate both technical and social support components, while also addressing secure data protection measures and the paradox of reassurance.