Checking the impacts of technology readiness, technology adoption and customer satisfaction on the technology of luxury hotels in Khanh Hoa province. Analysis results from 368 survey samples of tourists staying at high-class hotels in Khanh Hoa province show that: only two components are optimistic, the change has an impact on customers' feelings for use. and optimism, discomfort that affects the sense of usefulness. In addition, the components of optimism, innovation and insecurity of technology readiness affect customer satisfaction about the hotel. Besides, the study also proves that easy-to-use perception affects the perceived usefulness and directly affects customer satisfaction. The results of this study are intended to contribute to improving the knowledge of customer behavior in the hotel business and previous research has not been mentioned.