Industrial and Commercial Bank of Vietnam is a large commercial bank, national network spanning 03 Transaction, 141 branches and over 700 points / transaction. Vietnam Industrial and Commercial Bank branch in Thai Nguyen is a branch of the fast pace of development and stability. Employee collective leadership with Industrial and Commercial Bank of Thai Nguyen Branch have identified priority objectives in the process of their development is "To provide high quality services for the selected target market." In the course of implementation of this target, the branch has achieved quite good results, but there are still some outstanding issues in as: Affiliates are not able to balance their money between bank credit and Quality Information Mid-term Personal is still low.,. Therefore, to mobilization and more efficient use of capital, in the period 2012-2015, the branch need to build customer policies, diversitying forms of mobilization, improve the quality of services banking and continue fostering the professional qualifications for staff.