Enterprises, especially small and medium enterprises, are often the most important customers of almost all banks in many countries including Vietnam. Therefore, satisfaction with the policy of commercial banks concerning small and medium-sized enterprises is one of the most important factors affecting the success of commercial banking activities. However, because of the complication in buying behavior of enterprises, the number of researches on the satisfaction of enterprise is very modest. This article synthesizes previous theories and researches on assess the satisfaction of enterprises to propose a conceptual framework for commercial banks of Vietnam to assess the satisfaction of enterprises with their services in regularly, thereby, commercial banks can use these results in building development policies, marketing policies, and customer service processes.