In the trend of globalization and international economic integration, along with the implementation of fully open market of banking services and mechanisms of protection for banking services in the country is no longer the general banking and retail banking services in particular will be very fierce competition. Demand for retail services at commercial banks increasingly require that each bank must find ways and means to promote the service, not only increased the number of products and services that it is important to improve the quality and effectiveness of each type of services, including retail services. Articles baseline study of retail banking services in the Bank Trade of Vietnam-branch Luu Xa and find out the achievements, limitations and cause the development of retail banking services thus brought a number of measures to develop retail services in Commercial Bank for Industry and Trade - Luu Xa branch.