Against the backdrop of China's urban digital transformation, the construction of smart communities can contribute significant social value. This paper examines the needs of community residents, managers, and workers and proposes a user-oriented model to enhance the suitability of requirements and improve management efficiency. A case study was conducted in Ningbo, China, to analyze user needs and the strategies implemented during the community's digital construction process. This paper presents the study's findings and discusses the potential of adopting a Demand-Response Model as a universal framework for smart community construction.