Independent Risk Factors for Less Than "Top Box" Doctor Communication Patient Experience Survey Scores in an Urban Teaching Hospital.

• Tác giả: Ije Akunyili, Payam Benson, Carmen Collins, Jill Fennimore, Srinivas Gongireddy, Kwaku Gyekye, Christina Oquendo, Richard H Savel, Eva Villar-Trinidad
• Ngôn ngữ: eng
• Ký hiệu phân loại: 371.1022 Teachers and teaching, and related activities
• Thông tin xuất bản: Netherlands : American journal of medical quality : the official journal of the American College of Medical Quality , 2025
• Bộ sưu tập: NCBI
• ID: 697125

Tóm tắt

 This study explored the independent risk factors for patients giving a less than "top box" score on their Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys in the "doctor communication" domain (DCD). After adjusting for age, gender, length of stay, receiving a postdischarge phone call (PC), new medication during hospitalization, highest education level, language spoken at home, and zip code, results from 803 HCAHPS surveys (from January 1 to December 31, 2023) revealed that not receiving a PC was associated with a more than doubling of the odds that a patient would give less than a "top box" score for the DCD (overall adjusted odds ratio of 2.22
  95% confidence interval: 1.77-2.78) and a nearly doubling the actual probability of doing so (34.3% less than "top box" score if no PC, 17.9% less than "top box" score if PC). These findings support the potential value of a post-discharge patient PC.