AIM: The objective of this systematic review was to synthesize qualitative evidence to explore the promoters and barriers to implementing eHealth interventions from the perspective of female patients with urinary incontinence and healthcare providers. BACKGROUND: Guiding patients to pelvic floor muscle training through eHealth can effectively improve urinary incontinence symptoms, and understanding the attitudes and perceptions of patients and healthcare providers is critical to the successful application of eHealth. However, systematic reviews that combine both views are lacking. DESIGN: A systematic review of qualitative research and thematic synthesis. This was reported following the Preferred Reporting Items for Systematic Reviews and Meta Analysis (PRISMA) guidelines 2020. DATE SOURCES: The search period was from the establishment of the database to May 2024, and eligible English literature was searched in PubMed, Web of Science, Cochrane Library, Embase, CINAHL, PsycINFO, and MEDLINE databases. REVIEW METHODS: Two researchers independently screened and included the literature and used the Critical Appraisal Skills Program tool (CASP) to evaluate the methodological quality of the included literature. Themes were developed using thematic synthesis. RESULTS: A total of nine studies were included, which included 678 patients and 13 healthcare providers. Four themes were condensed into ten categories: multiple motivations for eHealth use, diverse reasons for taking action, complex reasons for preventing action, and conflict in establishing eHealth use behaviors. CONCLUSION: The majority of patients are enthusiastic about utilizing eHealth to train their pelvic floor muscles, although there are occasionally issues like low desire. Although some medical practitioners are not well versed in eHealth, their engagement can aid patients in making use of eHealth. The future should focus on the difficulties and needs of women with urinary incontinence during the use of eHealth exercise and improve the understanding of eHealth among healthcare personnel.