PURPOSE: The efficacious implementation of robotic assistive technologies must be built on a thorough understanding of the experiences and perceptions of all concerned interest groups, particularly those of users and their caregivers. This study provides an in-depth insight into the experiences and perceptions of users of the JACO wheelchair-mounted robotic arm and those of their caregivers. METHODS: Users of JACO ( RESULTS: Findings pointed to highly varied experiences among participants, including instances of positive, negative, and absence of effects from the use of JACO. Participants' feedback fell within two broad categories, CONCLUSION: This study provides nuanced and varied insight into the spectrum of the social impact of using JACO as perceived by users and their caregivers, highlighting the importance of considering each user as an individual with unique experiences and needs.