Capabilities for Data-Driven Service Innovation [electronic resource]

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Tác giả: Martin Schymanietz

Ngôn ngữ:

ISBN-13: 978-3658316914

Ký hiệu phân loại: 658.4062 Executive management

Thông tin xuất bản: Wiesbaden : Springer Fachmedien Wiesbaden : Imprint: Springer Gabler, 2020.

Mô tả vật lý: XIX, 219 p. 1 illus. , online resource.

Bộ sưu tập: Tài liệu truy cập mở

ID: 304611

Martin Schymanietz explores dynamic capabilities that help organizations to cope with the challenges and chances of the utilization of data for service provision. Data-driven service innovation provides a fruitful pathway for organizations to extend their current offerings, deepen customer relationships and increase revenues. He examines the nature of data-driven service innovation, accompanied challenges and identifies relevant actors and their roles on an individual level. This approach helps organizations to develop dynamic capabilities based on individual actors that in sum shape the whole organization. Contents From the resource-based view to dynamic capabilities Dynamic capabilities for service innovation Introducing data-driven service innovation Identifying actors and challenges Exploring actor roles and capabilities Towards a dynamic capability framework for data-driven service innovation Target Groups Lecturers and students of business administration, business informatics, industrial engineering, management, innovation management Experts in management, innovation management, and R&D The Author Dr. Martin Schymanietz is a postdoctoral researcher at the Friedrich-Alexander University Erlangen-Nürnberg with a focus on the innovation of data-driven service and its characteristics. He received his PhD in economic sciences from Prof. Dr. Kathrin M. Möslein at the Department of Information Systems, Chair of Information Systems - Innovation and Value Creation.
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